1. Introduction
Welcome to healthysaman.com ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you visit our website and purchase our products.
By accessing or using healthysaman.com, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products, when you participate in activities on the website, or otherwise when you contact us.
The personal information that we collect depends on the context of your interactions with us and the website, the choices you make, and the products and features you use. The personal information we collect may include the following:
Personal Identity Information: Name, phone number, email address, shipping address, and billing address.
Payment Information: We do not store your complete credit/debit card details or bank account information on our servers. Payment transactions are processed through third-party secure payment gateways (e.g., eSewa, Khalti, Fonepay, or banking partners). We only receive confirmation of payment.
Account Login Credentials: Passwords and security information used for authentication and account access.
Customer Feedback and Support: Information you provide when contacting our customer support or leaving reviews.
Automatically Collected Information: When you visit our website, we automatically collect certain information via cookies and similar technologies. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our website. This information is primarily needed to maintain the security and operation of our website, and for our internal analytics and reporting purposes.
3. How We Use Your Information
We use the information we collect or receive for the following business purposes:
To fulfill and manage your orders: We use your information to process payments, coordinate shipping, and handle returns or exchanges.
To facilitate account creation and logon process: If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract.
To send administrative information to you: We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
To send you marketing and promotional communications: We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time.
To protect our Services: We may use your information as part of our efforts to keep our website safe and secure (e.g., for fraud monitoring and prevention).
To enforce our terms, conditions, and policies for business purposes, to comply with legal and regulatory requirements, or in connection with our contract.
4. Sharing Your Information
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may process or share your data that we hold based on the following legal basis:
Vendors, Consultants, and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include:
Payment Processors: (e.g., eSewa, Khalti, Banks) to facilitate payments.
Delivery and Logistics Partners: To ship your orders to your address.
Website Hosting and IT Services.
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements), specifically in accordance with the laws of Nepal.
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
We do NOT sell your personal information to third parties for profit.
5. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk.
6. Your Rights (Under Nepalese Law)
In accordance with the Privacy Act, 2075 (2018) of Nepal, you have certain rights regarding your personal data:
Right to Access: You have the right to request copies of the personal information we hold about you.
Right to Correction: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Deletion: You have the right to request that we erase your personal data, under certain conditions, unless we are required to retain it by law (e.g., for tax or accounting purposes).
Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the contact details provided below.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to access or store information. Cookies help us remember your cart items, understand how you use our site, and improve your experience. You can choose to disable cookies through your browser settings, but this may affect the functionality of the website (e.g., you may not be able to complete a purchase).
8. Third-Party Websites
Our website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information from our files.
10. Changes to This Privacy Policy
We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
